We guarantee the satisfaction of the consumer. If you are not satisfied with your purchase, an exchange for an item of the same value or a refund is allowed. The return of items is at the expense of the customer. We accept exchanges or refund for a period of 14 days following the purchase. The item must be returned to its original condition. Any damaged product will not be exchanged or refunded. For the return of clothing, these must not have been worn or washed. The exchange will be done according to the available inventory.
Due to the nature of these items, personalized, pre-ordered or products sold with little defautl can not be returned or exchanged unless they arrive damaged or defective.
Return shipping costs are the responsibility of the buyer. If the returned item is not in the original condition, any loss of value is the responsibility of the buyer.
Since the products are hand-made and unmachined, the order processing time can be up to 15 days. Do not hesitate to contact us if you have special needs, we will look at the possibilities with you.
The customer is responsible for providing and ensuring the accuracy of the mailing address. The return costs for a package are the responsibility of the customer. If the customer wishes to post the package again, the delivery costs are the responsibility of the customer.
If an item is presumed lost, the customer is required to notify us no later than 30 days from the date of the shipment indicated on the email notification. Veille sur toi is committed to checking Canada Post. After these deadlines, it is not possible to investigate the carrier.
Do not hesitate to contact us for any information.